App support

Something not working, or a question about one of the apps? Write to meow@heitongbymeow.com. It helps to say which app, which iPhone you have, and what you were doing when it went wrong.

Focus with Hei

Restoring Focus Plus

On the home screen, tap Settings. In the Focus Plus card, tap Restore purchases. Use the same Apple ID you bought with.

Cancelling Focus Plus

Subscriptions are managed by Apple, monthly and yearly alike. Open your iPhone's Settings, tap your name, then Subscriptions. Cancel at least 24 hours before the period ends. The free timer stays yours either way.

Your streak and stats

Focus with Hei has no account. Your streak and stats live on your phone, so we have no copy of them to look up or restore.

The one notification

Focus with Hei sends one notification, when a session ends, and only while the app is not on screen. To change it, open the app's Settings and look under When a session ends.

WhiskerWell

WhiskerWell, the pet medication and care app, is not on the App Store yet. These answers are ready for the day it is.

Reminders are not arriving

Open Settings, then Reminders. If notifications are off, the first row takes you to the fix. Refresh reminders rebuilds the next week of them.

Restoring a purchase

Open Settings, tap See Premium, then Restore purchases. Use the same Apple ID you bought with.

Cancelling Premium

Subscriptions are managed by Apple. Open your iPhone's Settings, tap your name, then Subscriptions. Cancel at least 24 hours before the period ends. Your records stay on your phone, and you can always export them for free.

Backups and moving to a new phone

Open Settings, then Backup & my data. Cloud backup is encrypted with your recovery code, which only you hold. We cannot read your backup, and we cannot replace a lost code, so keep it somewhere safe. A photo of a medicine stays on the phone that took it.

Questions about your cat's health

WhiskerWell keeps your records. It is not veterinary advice. For anything about your cat's health, please ask your vet.

Your privacy

The privacy notice says what the app collects and how to have it deleted. The terms are here too.